Role: Chief Operations Officer
GreenBell Communications seeks to recruit a Chief Operations Officer (COO) who will provide leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative reporting procedures and systems in place to effectively grow the organization and to ensure financial strength and operating efficiency.
Duties and responsibilities
vProvide day-to-day leadership and management and makes adjustments where possible
vResponsible for driving the company to achieve and surpass sales, profitability, cash flow, business goals and objectives.
vMotivate staff to meet and surpass organizational and sales goals and makes sure employees feel valued.
vActs as a liaison between company and client for quality assurance
vResponsible for the measurement and effectiveness of all processes internal and external and finds ways to improve the processes.
v Provides timely, accurate and complete reports on the operating condition and status of the company to the board.
vLead and monitor employees to encourage maximum performance and dedication
vSpearhead the development, communication and implementation of effective growth strategies and processes.
vEnsures, through the human resources department, recruitment and retention of skilled talent.
The COO must have the following competencies;
vLeadership and Strategic thinking
The chief operations officer must demonstrate the following skills;
vComplex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
vCoordination - Adjusting actions in relation to others' actions.
vExcellent negotiation, communication and active listening skills
vOperations Analysis - Analyzing needs and product requirements to create a design
vAbility to establish, build and maintain friendly, professional and cooperative relations.
vGood planning, organizing and prioritizing skills.
The chief operations officer must have proficient knowledge in the following areas:
vKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling and leadership technique.
vKnowledge of principles and processes for providing excellent customer service.
vKnowledge of principles and methods for presenting, promoting, and selling ICT services.
vKnowledge of group behaviour and dynamics, societal trends and influences
vKnowledge of principles and methods for curriculum and training design and the measurement of training effects.
Education and Experience.
vMinimum 4 years’ experience of senior management in service industry.
vAt least 2 years’ experience in a similar role.
vProfessional membership will be an added advantage.
GBC is an equal opportunity employer, persons with disabilities and ladies are highly encouraged to apply.
Only shortlisted candidate will be contacted.